實踐範例
Let me begin with...
I have three major points to discuss with you.
Are there any questions?
Thank you very much (for your attention).
3.事件：到機場去迎接客戶。
困難：由於是第一天見面，不知道開始要說什麼話。
方法和對策：深呼吸一下，然後以簡單的寒暄和對方打招呼。記得要面帶微笑。
實踐範例
Hello, Mr. C!
I suspect you‘re tired after a long flight.
Did you have a comfortable flight?
注意細節，做一個好上司
Part of the daily routine of most executives is to spend a period of time with his or her assistant, going over projects, dictating letters, discussing appointments to be made etc. It is easy to forget the niceties of human relations that make these meetings more pleasant when they occur daily, but shouting, Jane! Come in here! or running through the litany of things to do without a smile is inexcusable.
大多數業務經理大部分日常業務都花在與他或她的助理研究專案，口述信函，商討會談時間等事務上。每天進行這樣的'會晤很容易忽略了相互間的和睦氣氛。 直呼“Jane，你過來！”或面無表情地吩咐工作是無法讓人接受的。
At a meeting of project managers, saying Susan, the Kraus project needs some you think you could fit it into your schedule within the next two days? shows acknowledgment that Susan has a schedule and again makes a request out of your order.
