首先你要準備好作為一個前臺接待必要的幾句口語比如:can I help you ? what can I do for you ?
等面試時他們會問你一些比較普通的題目,就是模擬現場的那種,他們會用實際問題問你,比如問你如果客人的東西丟了,你應該怎麼幫忙?或者如果客人有什麼意見或者建議你又怎麼處理?等等你就用你自己的想象力去想一切客人可能遇到的問題都將可能成為你的問題,只要準備充分沒問題的,還有不一定要說的多快,但一定要清楚,還有別緊張。
以下是一些比較常見的.面試問題：
I'd like you to tell me some of what you've been doing recently. 我想請你告訴我你最近一直在做什麼?
If you are employ by the hotel , what will you do firstly?如果酒店正式錄取您，您上班第一件事是做什麼?
How do you comprehend the “service consciousness” of service trade?您如何理解服務行業的“服務意識”?
Could you list some difficulties during your work? And how did you conquer them?請舉例您在工作中遇到的幾件困難，而您是如何克服的?
Could you introduce the company which you are serving in English?請你用英文介紹目前服務的公司。
What could you make a contribution to our hotel if you are employed by our hotel?如果我酒店僱用你，你覺得可以為部門帶來什麼樣的貢獻?
How do you deal with a reservation mix-up? 你如何處理訂房出現的差錯?
What would you do if the guest's total bill exceeds the credit limit? 如果顧客的賬單超過信用卡限額怎麼辦?
Why are you interested in working with our hotel? 你為何對到我們賓館工作感興趣?
Besides the salary, what welfare attract you mostly?除了工資，還有什麼福利最吸引你?
What amateur activities have you ever taken part in ?你參加過什麼業餘活動?