“to tell you the truth”，“i’ll be honest with you…”，“i will do my best．”“it’s none of my business but…”。
為了避免誤會，我們可用釋義法確保溝通順利進行。如，“we would accept price if you could modify your specifications．”我們還可以說：“if i understand you correctly,what you are really saying is that you agree to accept our price if we improve our product as you request．”
最後，為確保溝通順利的另一個方法是在談判結束前作一個小結，把到現在為止達成的協議重述一遍並要求對方予以認可。另外在商務談判還應注意下列問題：
1、“會聽”
要儘量鼓勵對方多說，向對方說：“yes”，“please go on”，並提問題請對方回答，使對方多談他們的情況。
2、巧提問題
用開放式的問題來了解進口商的需求，使進口商自由暢談。“can you tell me more about your campany?”“what do you think of our proposal?”
對外商的回答，把重點和關鍵問題記下來以備後用。進口商常常會問：“can not you do better than that?”對此不要讓步，而應反問：“what is meant by better?”或“better than what?”使進口商說明他們究竟在哪些方面不滿意。進口商：“your competitor is offering better terms.”
3、使用條件問句
用更具試探性的條件問句進一步瞭解對方的.具體情況，以修改我們的發盤。典型的條件問句有“what…if”，和“if…then”這兩個句型。如：“what would you do if we agree to a two-year contract ?”if we modif your specifications, would you consider a larger order?”
（1）互作讓步。只有當對方接受我方條件時，我方的發盤才成立。
（2）獲取資訊。
（3）尋求共同點。如果對方拒絕，可以另換其它條件，作出新的發盤。