(1)稱謂用語
Madam 太太
Gentleman 先生
Lady 夫人、女士
(2)歡迎語
Welcome to our hotel.
歡迎您光臨我們賓館。
Welcome to our restaurant.
歡迎您來這裡進餐。
I hope you'll enjoy your stay here.
希望您在這裡生活愉快。
(3)問候語
How do you do!
您好
Good morning.
早上好。
Good afternoon.
下午好
Good evening.
晚上好。
Long time no see. How are you?
多日不見，您好嗎?
(4)祝賀語
I wish you a happy holiday!
祝您節日愉快!
Merry Christmas !
聖誕愉快!
Happy New year !
新年快樂!
(5)告別語
Goodbye!
再見!
Good night!
晚安!
See you tomorrow.
明天再見。
Pleasant journey!
祝您旅途愉快。
Have a good trip!
一路平安!
Hope to see you again.歡迎您再來
(6)徵詢語。
What can I do for you?
我能為您做些什麼嗎?
Is there anything I can do for you?
需要我幫您做些什麼嗎?
Is there anything else?
您還有別的事情嗎?
Will it trouble you?
這會打擾您嗎?
Would you like…?
您喜歡…嗎?
Would you want…?
您需要…嗎?
Would you mind if I…?
如果您不介意的話，我可以…嗎?
Please speak slowly.
請您講慢點。
(7)應答語。
You are welcome.不必客氣。
It’s my duty.
這是我應該做的。
I see.
我明白了。
Thank you very much!
非常感謝
Thanks for your kindness.
謝謝您的好意。
(8)道歉語。
I’m awfully sorry.
實在對不起。
Excuse me.
請原諒。
I’m sorry to disturb you.
打擾您了。
I’m sorry，It’s our fault.
完全是我們的錯，對不起。
Thanks for your reminding
感謝您的.提醒。
We’ll take some measures immediately and try our best to satisfy you.
我們立即採措施儘量使您滿意。
Please forget it.
請不要介意。
(9)婉言推託語。
I’m sorry I can’t help you.
很遺憾，不能幫您的忙。
It’s very kind of you，But...
承您的好意，但是…。
I’ve never heard of that.
沒有聽說。