Lesson 42. About the Job of a Front Office Manager 關於前臺經理職務
key Sentence （重點句子）780. Why are you leaving your present job?你為何要離開現職呢？781. I'm desirous to leave my present employment so that I can improve my position and have more responsibilities.我希望離開現職就是為了提高我的職位和獲得更多的責任。782. I'd like you to tell me some of what you've been doing recently.我想請你告訴我你最近一直在做什麼？783. Every day I go to work on time to guarantee the proper operation of the front desk.我每天按時上班，以保證前臺工作的順利進行。784. We accept booking, tell about room rates, find out how the bill will be paid and help the guests to check in and check out. When some guests want to have cancellations, change rooms or extend a reservation, we should always offer our help with courtesy.我們接受訂房、解釋房價、看顧客以什麼方式結算，幫助顧客人住及結賬。如果有顧客要求取消預訂、換房間或延長住宿時間，我們總是給予周到服務。785. In what way do most clients check out?多數顧客以什麼方式結賬？786. Most clients check out by credit card, traveller's cheques or Master card. our hotel doesn't accept personal cheques.多數顧客用信用卡、旅行支票或萬事達卡結賬。我們不接受個人支票。787. How do you deal with a reservation mix-up?你們如何處理訂房出現的.差錯？788. If we are booked solid, I would first of all apologize to the clients for this mistake. Then I'll ask them to rest on the chairs while I contact another hotel for them.如果所有房間都已訂完，我先向顧客道歉，然後請他們坐下休息，我為他們另外聯絡一個賓館。789. What would you do if the guest's total bill exceeds the credit limit?如果顧客的賬單超過信用卡限額怎麼辦？790. I would ask if the guest is willing to pay the difference by cash. If not, I'll try to get permission from the office which set the limit to extend credit over that amount.我先徵求顧客意見，看他是否願意用現金支付差價。如果不願意的話，我就和髮卡機關聯絡，看能不能擴大限額度。791. Why are you interested in working with our hotel?你為何對到我們賓館工作感興趣？792. My past work experience is closely related to this job. I am confident of doing the job well. Therefore I am desirous to get this post.我過去的經驗同這份工作密切相關，我有信心把它做好。因此我很想得到這一職位。793. Don't you like the work?你不喜歡那份工作嗎？794. I liked the work. However, the hotel is too small for me to widen my experience.我喜歡那份工作，但那家賓館太小了，難以增長我的工作經驗。795. There are not many foreign guests in the hotel. As an English major, I'd like to take a more challenging job. That's the reason why I want to come here for a job.我們那家賓館沒有多少外國客人，作為一名英語專業的學生，我想做一些更具挑戰性的工作。這就是我為什麼要來此應聘的原因。796. How long have you been working there?你在那兒幹多長時間了？797. I've been working there since l996.我從l996年起就在那家賓館工作。Dialogue A（I = Interviewer 主試人 A = Applicant 申請人）A: Excuse me. May I see Mr. John Watt, the manager?I: It's me. What can I do for you?A: I have come at your invitation for an interview. Nice to meet you, Mr. Watt.I: Nice to meet you, too. Please sit down.A: Thank you, sir.I: I've invited several candidates to come today. You are the first one to have arrived. I hope that the early bird will catch the worm.A: I hope so.I: May l have your name?A: I am Beijiang Zhang.I: How do you spell your surname?A: Zhang- Z. H. A. N. G.I: Now tell me what university you were graduated from.A: I was graduated from Nanjing University.I: What was your major in the university?A: My major is English.I: No wonder you speak English so fluently.A: Thank you for your compliment, Sir.I: Where are you working now?A: I'm working at Baodao Hotel.I: I would like you to tell me some of what you have been doing recently.A: OK. Every day I go to work on time to guarantee the proper operation of the front desk. We accept booking, tell about room rates, find out how the bill will be paid and help the guests to check in and check out. When some guests want tohave cancellations, change rooms or extend a reservation, we should always offer our help with courtesy.I: In what way do most clients check out?
